privacy policy

Voltedge Batteries (“we”, “our”, “us”) is committed to protecting the privacy of all customers, retailers, wholesalers, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

We only collect information necessary to carry out our wholesale and retail battery supply operations. The types of information we may collect include:

• Contact Information: Name, business name, email address, postal address, and telephone number.

• Account & Wholesale Information: ABN, trading details, credit applications, order volumes, and delivery instructions.

• Transaction Information: Products purchased, order history, invoices, payments (note: full credit card details are never stored).

• Website & Online Store Data: IP address, browser type, operating system, browsing activity collected through cookies and analytics.

• Communications: Emails, warranty claims, support requests, and service inquiries.

2. How We Collect Information

We collect information in the following ways:

• Directly from You: When you place an order, open a wholesale account, create an online account, submit warranty claims, or communicate with us.

• Automatically Through our Website: Via cookies, analytics tools, and online forms.

• Third Parties: Delivery services, payment processors, and service partners who assist in providing our products.

3. Why We Collect Your Information

We collect and use personal information for reasons including:

• Order Fulfilment: Processing wholesale and retail orders, deliveries, invoicing, and payment verification.

• Customer & Warranty Support: Managing product enquiries, warranty claims, and technical support.

• Improving Our Products & Services: Analysing purchase trends, website performance, and customer feedback.

• Marketing (With Consent): Sending product updates, promotions, and newsletters. You may opt out at any time.

• Legal Compliance: Meeting obligations under Australian consumer, tax, and privacy laws and preventing fraud.

4. Disclosure of Your Information

We only disclose personal information when required for business purposes:

• Delivery Partners: Couriers and freight companies handling your orders.

• Payment Processors: Secure services (e.g., PayPal, Stripe) processing online transactions.

• IT & Service Providers: Hosting, website maintenance, and cybersecurity providers.

• Government or Legal Authorities: When required by law or for compliance purposes.

All third parties must comply with the Privacy Act 1988 (Cth) and maintain appropriate security.

5. Data Storage & Security

We take reasonable measures to secure personal information from loss, misuse, and unauthorised access:

• Data stored on secure Australian-based servers where possible.

• SSL encryption on our website.

• Internal access restricted to authorised personnel.

• Personal information no longer needed is securely destroyed or de-identified.

6. Cookies & Tracking

Cookies are used to improve website function, manage shopping carts, and provide analytics. You may disable cookies in your browser, but this may limit website functionality.

7. Access and Correction of Your Information

You may request access to your personal information or request corrections. We will respond within a reasonable timeframe. Verification may be required.